Wednesday, November 17, 2010

Communication Skills

7 C's of Communication

Here are some Email Do's and Don't and useful opening and closing lines for all your Business emails.


Culture Quotient:

-Respect the tradition of punctuality.
-Loudness, excessive enthusiasm, and over familiarity are all considered improper at the start of a business relationship.
-DO dress formally and arrive at the designated time for appointments.
-DO provide written copies of your key points, presentation, or speech for your counterparts in the local language.
-DON’T attempt to break the ice with humour or personal anecdotes. Stay focused on the established goals for the meeting.
-DON’T use high-pressure or aggressive sales tactics to reach a decision with your counterparts.
-DON’T ask personal questions about your counterparts.
-Be very respectful of client's adherence to rules and regulations. Never attempt to circumvent them.
-Modesty and humility are important virtues and clarity is equated with sincerity.
-Business is regarded with seriousness. Humour has no place in negotiations
-Speak quietly and without excessive emotion - being over-emotional is being out of control.
-Show your interest in local culture.

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